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Authorware Web Player Support
[Support Center Home][Developers Center Home]
Requirements [top]
The AESDirect Demo and Tutorial are written using Macromedia's Authorware Learning System. To view these materials, you need to have the Authorware Web Player installed in your browser. There are 2 versions of the Authoware Web Player:
Plug-in: Both Netscape and Internet Explorer support the use of plug-ins to display embeded objects in a web page. The AESDirect Tutorial and Demo require that you use the plug-in version of Authorware Web Player.
ActiveX: Internet Explorer can use self-installing ActiveX controls to display embeded objects in a web page. The AESDirect Tutorial and Demo will not work with the ActiveX control version of Authorware Web Player.
You MUST use the plug-in version of Authorware Web Player and not the ActiveX control to use the tutorial and demo.
Troubleshooting [top]
- Symptom: When you go to the tutorial page, all you see is a broken puzzle piece or a message that the plug-in is not loaded
- Cause: You don't have the plug-in.
Solution: Follow the instructions below to install the plug-in.
- Cause: You downloaded the plug-in but didn't install it.
Solution: Follow the instructions below again an make sure you run the file that you download.
- Cause: You have the wrong plug-in. You might have an older version of Authorware, or perhaps you downloaded the ActiveX control instead of the plug-in.
Solution: Follow the instructions below to install the correct plug-in.
- Symptom: You recieve an error message that includes the text "Xtra Not Found".
- Cause: You have installed the "Minimal Web Player"
Solution: Follow the instructions below to install the plug-in making sure that you install the "Full Web Player".
- Symptom: The screens and/or text appear to be cut off in the middle of the page.
- Cause: Your screen is too small
Solution: Enlarge you screen size to at least 800x600. In windows, the screen size setting is found on the "Settings" tab of the "Display" control panel.
Installation [top]
Note for Internet Explorer Users [top]
The instructions on this page will give you the plug-in which will work correctly with AESDirect. The default installation at the Macromedia website will give you the ActiveX control instead of the plug-in, and thus the demo and tutorial will not work.
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